Shipping policy
At CozyCoaster, we aim to make ordering pet-friendly home essentials simple and convenient, wherever you live.
Free Worldwide Shipping
We proudly offer FREE worldwide shipping on all orders placed through CozyCoaster.store.
There is no minimum purchase requirement to qualify for our standard free shipping service unless otherwise clearly stated during checkout.
Order Processing
Orders are generally reviewed and prepared for shipment before being transferred to the applicable shipping carrier.
Processing times may vary during weekends, public holidays, periods of unusually high order volume, or circumstances outside our reasonable control.
Estimated Shipping Time
Our estimated shipping time is:
7–10 business days
Business days generally exclude weekends and applicable public holidays.
The delivery period is an estimate rather than a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather, and other circumstances outside our reasonable control.
International Shipping
CozyCoaster ships to supported destinations worldwide.
International shipments may be subject to customs procedures or local import requirements depending on the destination country.
Customers are responsible for ensuring that products ordered from our website can legally be imported into their destination where applicable.
Order Tracking
Where tracking information is available, it may be provided after your order has shipped.
Please allow time for tracking information to become active after the carrier receives the shipment.
Incorrect Shipping Addresses
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you discover an error in your shipping address, contact us immediately at support@CozyCoaster.store.
We will make reasonable efforts to assist you, but changes cannot be guaranteed once an order has been processed or transferred to a carrier.
Delayed Shipments
Although most orders are expected to arrive within the estimated timeframe, occasional delays may occur due to customs processing, severe weather, carrier disruptions, high seasonal demand, public holidays, or other events outside our reasonable control.
If your shipment appears significantly delayed, contact our support team with your order number so we can review the available information.
Lost or Missing Packages
If tracking indicates delivery but you cannot locate your package, please first check the delivery area, household members, neighbors where appropriate, and any information provided by the carrier.
If the package remains missing, contact us so we can review the situation and determine the appropriate next steps.
Damaged Packages
If your order arrives damaged, please photograph the product, shipping package, and shipping label where possible and contact us promptly.
Our support team will review the issue in accordance with our Return & Refund Policy.
Contact Us
For questions about shipping or delivery, contact CozyCoaster at support@CozyCoaster.store or (800) 459-6415. You may also write to us at 425 R. Saint-François-Xavier, Montréal, QC H2Y 1W8, Canada.