Refund policy

Welcome to CozyCoaster.store. Customer satisfaction is our highest priority. We want every purchase to meet your expectations, and we proudly stand behind the quality of our products. If for any reason you are not completely satisfied, we offer a straightforward 30-Day Free Return & Refund Policy.

By placing an order with CozyCoaster.store, you acknowledge and agree to the terms outlined below.

1. Our Return Promise

We proudly offer:

  • Free returns worldwide
  • 30-day return window
  • Full refunds for eligible items
  • No hidden restocking fees
  • Friendly customer support throughout the return process

We believe shopping online should be simple and worry-free.

2. Return Eligibility

You may request a return within 30 calendar days of receiving your order.

To qualify for a return, items should:

  • Be unused whenever possible
  • Be in their original condition
  • Include original packaging when available
  • Not show intentional damage or misuse

Products that have been lightly inspected after delivery are generally still eligible.

3. Damaged or Incorrect Orders

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing items

please contact us within 7 days of delivery.

Include:

  • Order number
  • Photos of the package
  • Photos of the item
  • Brief description of the issue

Our support team will quickly arrange the best possible solution.

4. Free Return Shipping

Eligible returns include prepaid return shipping whenever applicable.

If a return label is required, we will provide instructions after your request has been approved.

Please do not return products without contacting us first.

5. Refund Process

After receiving and inspecting your returned item, refunds will be processed to the original payment method.

Most refunds are completed within 5–10 business days, depending on your payment provider.

6. Non-Returnable Items

Certain items may not qualify for returns, including:

  • Personalized products
  • Customized items
  • Gift cards
  • Items intentionally damaged after delivery
  • Products returned beyond 30 days without prior approval

7. Exchanges

If you would prefer a replacement instead of a refund, we are happy to assist whenever inventory is available.

8. Late or Missing Refunds

If your refund has not appeared:

  • Check your bank account.
  • Contact your credit card provider.
  • Contact your payment provider.

If you still require assistance, please contact our customer support team.

9. Order Cancellation

Orders may be canceled before shipment.

Once an order has entered fulfillment or shipping, cancellation may no longer be possible.

10. Contact Us

CozyCoaster.store

425 R. Saint-François-Xavier Montréal, QC H2Y 1W8 Canada

Phone: (800) 459-6415

Email: support@CozyCoaster.store

We are always happy to help.