Refund policy
At CozyCoaster, we want you to feel confident when shopping with us. If you are not satisfied with an eligible purchase, you may request a return within 30 days of receiving your order.
30-Day Return Period
You have 30 days from the date your order is delivered to request a return.
To qualify for a return, the item should generally be in substantially the same condition in which it was received and include any original packaging, accessories, instructions, or components supplied with the product where applicable.
A receipt, order confirmation, or other proof of purchase may be required.
Free Returns
CozyCoaster provides free returns for eligible approved returns.
Before sending an item back, please contact us at support@CozyCoaster.store. Our customer support team will review your request and provide return instructions where applicable.
Items returned without first requesting a return may not be accepted or may experience processing delays.
Starting a Return
To request a return, please contact:
Email: support@CozyCoaster.store
Phone: (800) 459-6415
Please provide:
- Your full name
- Order number
- Email address associated with the order
- Product you wish to return
- Reason for the return
- Photos of the product and packaging when relevant
Once your request has been reviewed, we will provide further instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at support@CozyCoaster.store.
Please include your order number and clear photographs showing the item and any relevant damage or issue. We will review the information and work toward an appropriate resolution, which may include a replacement or refund where applicable.
Non-Returnable Items
Certain items may not qualify for return where permitted by applicable law, including:
- Products damaged through misuse or improper handling after delivery
- Products materially altered or modified by the customer
- Items returned outside the applicable return period
- Items that cannot reasonably be resold for hygiene or safety reasons, where applicable
- Gift cards, if offered
- Items designated as final sale where legally permitted and clearly disclosed before purchase
Please contact us if you are uncertain whether your item is eligible.
Exchanges
If you need a different product, size, or variation, contact our support team. Where direct exchanges are unavailable, the simplest solution may be to return the eligible item and place a new order separately.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, payment provider, and other financial institutions involved in processing the transaction.
Order Cancellations
If you need to cancel or modify an order, contact us as quickly as possible.
We cannot guarantee that an order can be changed or cancelled after it has entered processing or shipment. If the order has already shipped, you may need to wait until delivery and then follow the applicable return procedure.
Contact Us
Questions regarding returns, refunds, damaged products, or this policy may be directed to CozyCoaster at support@CozyCoaster.store or (800) 459-6415. Our mailing address is 425 R. Saint-François-Xavier, Montréal, QC H2Y 1W8, Canada.