Contact information
At CozyCoaster, we believe customer support should be straightforward and accessible. Please use the contact information below for questions regarding our products, orders, shipping, returns, refunds, or store policies.
Business Information
Business Name: CozyCoaster
Website: CozyCoaster.store
Email: support@CozyCoaster.store
Phone: (800) 459-6415
Address: 425 R. Saint-François-Xavier, Montréal, QC H2Y 1W8, Canada
Customer Support
Our customer support team can assist with:
- Product information
- Order status and tracking
- Shipping and delivery questions
- Returns and refunds
- Damaged or incorrect products
- Order modifications or cancellations when possible
- General website and policy questions
For order-related requests, please include your order number and the email address associated with your purchase. If your inquiry concerns a damaged or incorrect item, attaching clear photographs may help us evaluate the issue more efficiently.
Shipping Information
CozyCoaster provides free worldwide shipping, with an estimated shipping time of 7–10 business days.
Please refer to our Shipping Policy for complete details regarding shipping, tracking, delays, international orders, and delivery issues.
Return Information
Eligible products may be returned within 30 days of delivery. We provide free returns for eligible approved returns in accordance with our Return & Refund Policy.
Please contact us before returning a product so that we can provide the appropriate instructions.
Business Correspondence
Written correspondence may be directed to:
CozyCoaster
425 R. Saint-François-Xavier
Montréal, QC H2Y 1W8
Canada
For faster customer service regarding an online order, we recommend contacting us by email at support@CozyCoaster.store.